Conversational AI Discovery Project -

Course Overview

In the post Covid-19 environment, emphasis in rapidly increasing on online customer engagement. Are you ready to transform your engagement to increase your online presence? Customer surveys find users are turned off from static web pages and drawn to messaging interfaces.  How do you go about defining a Conversation solution that goes beyond simple messaging.  

This course will provide you with an appreciation for complexity of conversational systems and desired solution components needed for a conversational AI engagement with your customers, suppliers and employees. 

After completing this course, you will be able to

  • Articulate a good conversation and what to expect from an AI-based solution
  • Articulate Elements of benefit case – typical user, capabilities, benefits
  • Articulate prospective areas where we can use Conversational AI

The course will cover many interactive quizzes to test your understanding on the subject.

Neena Sathi

Neena Sathi is a principal at Applied AI Institute.  She has 30 + years of experience envisioning, designing, developing and implementing AI solutions associated with enhancing customer experience, back office automation and risk and compliance for many Fortune 100 organizations. She has worked as Director of AI Technologies at Carnegie Group, Inc, an AI startup, Accenture, KPMG, and IBM.

Neena has three masters degrees including MBA from leading US universities.  She is Master certified integration architect from IBM and Open Group as well as certified Project management professional (PMP) from Project management institute. She is also certified in many Cloud and Cognitive technologies. She has widely presented and published many papers in AAAI, IEEE, WCF, ECF, IBM Information on Demand, IBM Insight, World of Watson, IBM Developer Works and various academic journals.

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Conversational AI Discovery Project

Interactive learning to identify and define a conversational AI project

This is an interactive project involving recorded lectures, interactive sessions and capstone project to identify and define a use case and its benefits

Learning Through Videos

Videos provide you concepts and examples associated with Conversational AI

Interactive Knowledge Checks

As you learn a concept, test your understanding using Interactive Knowledge Checks or quizzes

Final Examination Quiz

We will conduct a final examination to test your knowledge on overall concepts and knowledge associated with Conversational AI